From helpdesk to cloud, from network to cyber security — everything your business needs to stay connected, protected and productive. Select the services that suit your appetite.
info@essitek.com
+92 335 510 3456
01
Chapter One
Support & Infrastructure
User & Device Support
End-to-End IT Support
Helpdesk ticketing, hardware break-fix, software troubleshooting and lifecycle management — first-call resolution so your people stay productive around the clock.
Always-On HelpdeskSLA BackedOn-Site & Remote
Infrastructure
IT Infrastructure Management
Servers, storage, virtualisation, Active Directory, DNS/DHCP and hypervisor platforms — designed, deployed and sustained with ITIL practices for change and capacity management.
Design & DeployITILVirtualisation
Remote Management
Remote Support & RMM
Proactive remote monitoring and management of all endpoints, servers and network devices — automated patch deployment, real-time alerting and monthly health reporting.
RMMAuto Patching24/7 Alerting
Back Office
Back-Office IT Systems Support
ITSM/PSA administration, procurement management, software licensing, asset tracking, vendor liaison and SLA reporting — the engine that keeps your IT function running smoothly.
PSA / ITSMAsset TrackingVendor Mgmt
02
Chapter Two
Network & Cyber Security
Network Management
Network & Security Management
LAN/WAN design, firewall and VLAN management, SD-WAN, performance monitoring and patch governance — paired with perimeter security controls that protect every layer of your connectivity.
NOC 24/7SD-WANFirewall Mgmt
Cyber Security
Managed Cyber Security (MDR)
SOC-backed threat detection and response, vulnerability assessments, conditional access, security awareness training and compliance reporting — ISO 27001, NIS2 and GDPR.
MDR / EDRNIS2 / GDPRPen Testing
Identity & Access
Identity & Access Management
Zero-Trust governance using Microsoft Entra ID, PIM, Conditional Access, MFA and SSO — ensuring only the right people access the right systems, at the right time.
Entra IDZero TrustMFA / SSO
Compliance
IT Compliance & Security Audits
M365 security posture reviews, Intune compliance, Exchange hygiene and Entra configuration — delivered as executive-ready reports with a prioritised remediation roadmap.
Posture ReviewGap AnalysisISO 27001
03
Chapter Three
Cloud Platforms & Applications
Cloud Platforms
Microsoft 365, Azure, AWS & GCP
Certified cloud specialists across all major platforms — tenant configuration, identity governance, security hardening, cost optimisation, migration and ongoing managed cloud operations.
M365AzureAWSGCP
Web Development
Web & Application Development
Business websites, client portals and custom internal tools — built with React, Next.js and Microsoft Power Platform. Secure, scalable and designed around your workflows.
React / Next.jsPower PlatformAPI Integration
App & Database
Application & Database Support
Ongoing administration and optimisation of business-critical applications and databases — SQL Server, PostgreSQL, ERP, CRM — including performance tuning, patching and incident response.
DBAERP / CRMSQL Server
Hosting
Managed Server & Hosting
Fully managed server hosting with redundancy, automated patching, daily backups and guaranteed uptime SLAs — on-premises, co-located or cloud-hosted, under one contract.
99.9% SLADaily BackupsAuto Patching
04
Chapter Four
Communications & Hardware
VoIP & UC
VoIP & Unified Communications
Cloud PBX, SIP trunking, auto-attendant, call recording and Microsoft Teams Voice — replacing costly legacy phone systems with feature-rich, unified communications.
Teams VoiceCloud PBXSIP Trunking
Print Management
Printer & Scanner Management
End-to-end print fleet management — procurement, deployment, driver management, consumable tracking and proactive maintenance, with centralised print policy enforcement.
Fleet MgmtConsumablesCost Control
05
Chapter Five
Data, Strategy & People
Data & Storage
Data & Storage Management
Structured backup strategies, disaster recovery planning and testing, NAS/SAN administration, data archival and GDPR-aligned data governance — protecting what matters most.
Backup & DRNAS / SANGDPR
Consultancy
IT Consultancy Services
Strategic technology advisory — digital transformation, IT roadmap planning, vendor selection, cloud migration readiness and technology budgeting, turning goals into measurable outcomes.
RoadmapDigital TransformationVendor Mgmt
Governance
Policy & Procedure Development
Professionally authored IT policies, security procedures, incident response playbooks and business continuity plans — aligned to ISO 27001, NIS2 and GDPR. Documents auditors accept.
ISO 27001NIS2BCP / IR
Training
IT Training & User Enablement
Live sessions, on-demand modules and role-based learning paths covering Microsoft 365, security awareness and phishing simulation — measurably reducing human risk.
Security AwarenessPhishing SimM365 Training
Why choose Essitek?
18+
Service Lines
One partner covers your entire IT estate
24/7
NOC & Helpdesk
Round-the-clock monitoring, zero downtime tolerance
SLA
Guaranteed
Contractual response and resolution targets on every service
100%
Certified Engineers
Microsoft, AWS and security certified on every engagement
€0
Hidden Fees
Transparent flat-rate pricing, no surprise invoices